Terms and Conditions

E-commerce Terms and Conditions

We are:
Artcuts Ltd.

Company Number 8014704
Our address is:
Trading Address; Unit A2 Haysbridge Business Centre, Brickhouse Lane, South Godstone, Surrey RH9 8JW.

Registered Office.R Lugg, Eastbourne House, Saxbys Lane, Lingfield, Surrey RH7 6DN.
We can be contacted at:
01342 843843

Email: sales@artcuts.co.uk
You are:
A user of our Website.
Please read the terms and conditions set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website you agree to be bound by these Terms and Conditions.

1.Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

“Goods” is a reference to any goods which we may offer for sale from our Website from time to time;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;

“Service” or “Services” is a reference to any service which we may supply and which you may request via our Website;

“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website;

“we”, “us” and “our” are references [Artcuts ltd] of unit a2 haysbridge business centre Brickhouse Lane South Godstone and

“Website” is a reference to our Website [www.artcuts.co.uk] on which we offer our Goods or Services.

2.Ordering

Any contract for the supply of Goods or Services from this Website is between you and Artcuts Ltd you agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. `

2.1.Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

2.2.Please note that some of our Goods may be suitable for certain age ranges only.You should check that the product you are ordering is suitable for the intended recipient.

2.3.When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.4.We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

2.5.Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it.This email confirmation will be produced automatically so that you have confirmation of your order details.The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased.If the Goods are not available we will also let you know by email.

2.6.All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.

2.7.The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.

3.Prices and Payment

3.1.All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order.

3.2.The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched or Services provided.

3.3.You must pay for your order before it is delivered and you can do so by debit or credit card.To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet.Your credit card company may also do security checks to confirm it is you making the order.

4.Delivery

4.1.Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

4.2.Time is not of the essence for the delivery of any Goods or Services supplied under this Agreement.

4.3.All orders are delivered by a reputable courier.We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering.If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

4.4.No refunds of the delivery charge are made for late deliveries.

4.5.Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

4.6.All risk in the Goods shall pass to you upon delivery.

4.7.If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other cost which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

4.8.You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

4.9.Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.

4.10.Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

5.Your Information

5.1.Where we have requested information from you to provide Goods or Services you agree to provide us with accurate and complete information.

5.2.You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods or Service to you.

5.3.You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

5.4.More information can be found in our Privacy Policy.

6.Cancellation and Returns

6.1Cancellations:

6.1.1You must notify us immediately if you decide to cancel your order preferably by email at sales@artcuts.co.uk and quote your order number.

6.1.2Goods: The time limit for notification of cancellation is 14 calendar days following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.

6.1.3Services: The time limit for notification of cancellation is 14 calendar days from the day you ordered and paid for the Services unless you have requested us to commence the Services before the expiry of this period in which case the cancellation period expires when we begin providing the Services to you.

6.1.4Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

6.1.5You must ensure that the Goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.

6.1.6If you cancel a contract on this basis and you do not return the Goods to us, we may recover the Goods and charge you for the costs we incur in doing so.Similarly, if you return the Goods at our expense, we may recover that expense from you.

6.1.7A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen’s Advice Bureau or Trading Standards Office.

6.2Returns where Goods are faulty:

6.2.1Please email www.sales@artcuts.co.uk to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.

6.2.2The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 14 days of notification of return.

6.2.3We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 30 days of receipt.

6.3We recommend that all returned or cancelled Goods are returned using a reputable courier such as Parcel Force or DHL.

6.4Unless the Goods are faulty or damaged, we are unable to accept cancellations or returns on personalised/made to order or perishable Goods.

7.Linked Sites

There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.

8.Complaints

We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed at. www.sales@artcuts.co.uk

9.Limitation of Liability


Artcuts Privacy Notice

Artcuts ltd whose principal place of business is at: Artcuts Ltd Unit A2 Haysbridge Business Centre, Brickhouse Lane South Godstone RH9 8JW

At Artcuts, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Artcuts is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. This is not the type of thing we do, so we have explained what we actually do with data in this Privacy Policy, we’ve provided information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Collection and Use of Personal Information

Communication Data

This data includes any communication that you send us through email, the contact form on our website, social media messaging and posting or any other communication you send us. We process this data to reply to your communication via the platforms above.

 To receive our newsletter or enter our competitions you are required to be registered. As part of the registration process, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We periodically send out newsletters to communicate news, offers and new products. When customers or users sign up to our e-mail newsletters we use a third party mail provider to digitally deliver them. Our provider is called MailChimp. We use MailChimp’s systems to analyse data to gather statistics around email opening and clicks to improve the service and content of our newsletters. We will never pass your personal data on to any other organisation. See MailChimp’s privacy policy here.

Customer Data

Customer data is personal information that may be used to identify you, such as, your name, title, phone number, email address, billing address, delivery address and purchase details. We use this information to process orders and to contact customers surrounding any issues when processing their orders. In general, you can browse our web site without giving us any personal information.

User Data

We use Google analytics to analyse traffic to the website in order to understand our visitors’ needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address.

Retention of Data

We will only retain your data for as long as legally required and to fulfill the purposes we collected it for, to process orders and communicate via email and newsletters. For tax purposes the law requires us to keep basic information about our customers for at least six years.

Children and Privacy

If you’re aged 13 or under you need permission from parent guardian to use our web site.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our web site.

Access to Personal Information

You are entitled to access the information we hold on you, email your request to info@artcuts.co.uk

Updating Your Personal Information and Unsubscribing

You can unsubscribe from our mailing list at any time by clicking the unsubscribe button on our newsletters or by request to info@artcuts.co.uk

Your Consent By Using Our Website

You consent to the collection and use of the information you provide to us as outlined in this privacy policy. We may change this policy from time to time and this privacy page will be updated when that happens. If you have any concerns about how we use your personal data contact us at info@artcuts.co.uk

 

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