COVID-19 Information for Customers
We’re still open for business and able to fulfil all your orders online. Please find our FAQs below. We will continue to update these accordingly.
Can I still order online?
Yes, you can order online and we’re processing orders and dispatching daily (Monday – Friday, excluding bank holidays). We’re working as quickly as we can to dispatch your orders however it may take longer than usual.
When will I receive my order?
Royal Mail are experiencing high volumes and a reduced workforce so parcels may take longer to deliver than usual. Please order well in advance to avoid disappointment. As advised by Royal Mail, the standard delivery times for 1st class orders are 1-3 working days.
We also offer UPS courier, next working day service. Please note that whilst UPS service is next working day, given the situation with COVID-19, we cannot be held responsible if there are delays within their network.
I have received a dispatch note from Artcuts but my order still hasn’t arrived. Is there any update?
Please allow 3 working days for your parcel to arrive from dispatch date. If your parcel hasn’t been delivered within this time, please contact us via email – email@example.com – or by telephone – 01342 843843. Please note, that Royal Mail are expecting high volumes and a reduced workforce so parcels may take longer to deliver than usual.
What postage services do you offer?
We currently offer 1st class Royal Mail postage and UPS next working day, both within the UK. For international postage we offer a Royal Mail Standard International service. We have suspended 2nd class postage until further notice to ensure your parcels arrive with you as quickly as possible. We also offer UPS courier, next working day service. Please note that whilst UPS service is next working day, given the situation with COVID-19, we cannot be held responsible if there are delays within their network.
Can I have a bespoke product made?
Our bespoke services are currently on hold. Apologies for any inconvenience.
Can I have holes added/removed from an existing product?
Please email us with your request before you place your order as this service is only available for a selection of products. We would recommend also writing your request in the ‘order notes’ section at the checkout. Please be wary that all changes to orders may extend your dispatch date.
Can I please change my order?
Once an order is placed, we may be able to make changes to your order if it hasn’t already dispatched. This may be subject to stock levels. Please call us or email us as soon as possible with your request. Please be wary that all changes to orders may extend your dispatch date.
How do I contact Artcuts?
You can get in contact with us via email – firstname.lastname@example.org – or by telephone – 01342 843843. You can also contact us on Instagram and Facebook messenger. Please note, we have a reduced team so we may take longer than usual to get back to you. For urgent queries please call the office directly.
What are your opening hours?
We are currently open Monday – Friday, 9am-5pm. We are closed bank holidays.